RETURNS

In addition to our returns policy, if you have placed an order online, you have the right to cancel your order with us within 14 days of receiving the item. This right does not apply to items that have been made to the customers specification. You must confirm your wish to cancel in writing via email within 14 calendar days. Your order will not be considered cancelled until the confirmation in writing has been received.

You must take reasonable care of goods and not use them. It is your responsibility to return unwanted items back to us. You must return the items to us by mail at your own cost and no later than 14 days after you sent us the cancellation confirmation email. If you are returning goods back to us we will not be responsible for potential loss or damage in transit.

If the item becomes lost or damaged in transit we will not refund you. It is your responsibility to make sure your items are fully insured before returning. Once we have received your returned item, we will check for damages, then we will refund you the price paid for the items but not the delivery charge. You will be refunded to your original method of payment as soon as possible, but in any given case we have up to 14 calendar days, of receiving your goods, to refund you.

Please note we do not accept returns on sale items. Once a sale item has been dispatched it will be deemed non-returnable. It is up to you as the customer to inform us of cancelling your order prior to dispatch where sale goods are concerned. Products cannot be returned to us because they are unsuitable after fourteen days referred to above unless we agree, or they are faulty.

If we agree that a Product may be returned, it must be returned in perfect re-saleable condition and in the original packaging and may also be subject to a re-stocking fee. All returned products will be thoroughly QC checked by our staff to ensure that faults reported match faults visible. Our decision on this is final. Such fees will not be payable if the Product is faulty